If something goes wrong

I need help

Help with a Kenya Within purchase

Lost your download or confirmation? Recover your purchase using your checkout email and Paystack reference.

For a missing file, payment issue, course correction or service booking, email [email protected] with the product name and payment reference. Do not send card details, PINs, passwords or your private access link.

Please do not pay again to recover an existing purchase. This inbox is for platform support, not emergency response.

In an immediate emergency, call 999, 112 or 911 (toll-free). If you can, share your live location with someone you trust.

Emergency numbers

Police / Fire / National emergency: 999, 112 or 911

Toll-free from a local SIM

Ambulance, Kenya Red Cross (E-Plus): 1199

Check the provider for current availability and charges

Tourist Police Unit: Desks at JKIA, Moi Int'l and major hubs

Handles theft, lost passports, harassment for visitors

confirm before relying · numbers can change, verify locally and see the practical Q&A for detail.

What to do

Lost or stolen passport

Contact your embassy/high commission immediately, then report to police for a report reference.

Theft or robbery

Report at the nearest police station; get an OB (Occurrence Book) number for insurance.

Medical emergency

Call Red Cross 1199 or go to a major private hospital ER (Aga Khan, Nairobi Hospital, MP Shah).

Phone stolen

Report to Safaricom to block the line/SIM; file a police report for insurance.

Road accident / breakdown

Move to safety, call 999; on highways note the nearest landmark or km marker.

Know a number is wrong or out of date?